Cooling off period:

Customers will have to inform us by e-mail within 14 calendar days to info@babyprams.nl if they change their mind and don't want the item anymore. The returns have to be sent back within 14 calendar days after this e-mail.  All stock needs to be returned in its original state, unused, in the original packaging, and undamaged.

Costs of returning the product are for the customer. We would like you, if you don't mind, to fill out the "cooling off period form" and send this with the returned product.

The form and return address for the Cooling-off period will be provided after You contact Us.

All products returned need to include:

-Your contact details, name, address, phone number, and e-mail address

-A proof of purchase and/or delivery note and 

-(If you filled out) a cooling-off period form 

Once we have received the product(s) and included paperwork all in good order as described above we will refund you within 14 days. We refund you back to the same payment method used when placing the order. 

Damaged and or faulty items:

In case your product is damaged or faulty please contact us at info@babyprams.nl  

Don't forget to mention the order number. 

During working days we'll try to respond the same day or otherwise the next day. Depending on the issue we will repair, replace, or refund the item.

Warranty:

The warranty on our products is for one year. The warranty is only for the original owner. Wear and tear or accidental damage aren't covered under the warranty. Misuse, overloading, or neglecting the product, or not maintaining it in line with the manufacturer's instructions will revoke your warranty.